RETURN & REFUND POLICY
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Return & Refund Policy
Last Updated: 10 - 02 - 2025
At Smoots, we stand behind the quality of our products. If you are not satisfied with your purchase, please review our return and refund policy below.
1. Returns
We accept returns under the following conditions:
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Items must be returned within 10 days of receiving your order.
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The product must be unused, unworn, and in its original packaging.
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Custom-made or personalized items cannot be returned unless they are defective.
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To initiate a return, contact us at [Your Email] with your order number and reason for the return
2. Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within [X] business days to your original payment method.
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Shipping costs are non-refundable.
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If the return is due to our error (e.g., defective or incorrect item), we will cover the shipping costs.
3. Exchanges
If you need a different size or item, we offer exchanges for eligible products. Contact us within [X] days of receiving your order.
4. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours with photos of the issue. We will arrange a replacement or refund.
5. Cancellations
Orders can be canceled within 24 hours of purchase. After this timeframe, we cannot guarantee cancellation as production may have begun.
8. Contact Us
For return or refund inquiries, contact us at:
📧 Email: moises@scmarketingwv.com
📞 Phone: 123 456 7890